Exchange & Refund
If you are unsatisfied with your order for any reason or received the wrong item, please contact us immediately and where possible, provide photos. We will work with you on a fair resolution at our discretion.
For Flowers:
While we do our best to ensure your flowers are in optimal condition before sending them to you, slight dehydration during transportation may occur, especially in Singapore’s heat. To revive them, simply trim the stems and place them in fresh water to rehydrate.
Natural characteristics such as slight variations in colour, shape, size, maturity, texture, petal markings, minor bruising, uneven petals or differences between individual blooms are not considered defects, as flowers are natural products and no two stems are exactly alike. Seasonal substitutions of similar value and reasonable variations from reference images are also not considered defects.
If your flowers arrive significantly wilted, damaged or otherwise unsatisfactory, please contact us as soon as possible via WhatsApp at +65 8921 1168 and provide clear photos for reference. We will review the issue and work with you towards a fair resolution.
Due to the perishable nature of flowers and the advance preparation involved, cancellations cannot be accepted once an order has been placed. All purchases are final, and returns are not accepted.
For all other goods in general:
While we strive to ensure items are in good condition before shipping, we apologise for any inconvenience caused if your item arrives damaged.
As many of our products are handmade or hand finished, slight variations in size, shape, colour, placement, texture and overall finish are to be expected. Minor irregularities, natural material variations, small differences from product images, manual measurement differences and variations caused by photography or screen settings are not considered defects, provided they do not affect the intended use or overall quality of the item.
Please reach us at hello@edensground.com within 14 days and provide a photo of the damaged area or item. We will work with you to process a refund and/or exchange.
For us to facilitate a successful exchange, the item must be unworn, unused and unwashed with original tags, labels, box, plastic or packaging intact and in pristine condition. We allow size exchanges within 14 days of your purchase, subject to availability. If the item you wish to exchange for is not available, we are regretfully unable to conduct the exchange.
Should you need any more information, don't hesitate to get in touch with us via WhatsApp at +65 8921 1168 or email us at hello@edensground.com.