Exchange & Refund

If you are unsatisfied with your order for any reason or received the wrong item, please contact us immediately and where possible, provide photos. We will work with you on a fair resolution at our discretion.

For Flowers:

While we do our best to ensure your flowers are in optimal condition before sending them to you, slight dehydration during transportation may occur, especially in Singapore's heat. To revive them, simply give the stems a fresh cut and water to rehydrate them.

However, we apologize for any inconvenience caused if your flowers arrive wilted, damaged, or unsatisfactory. Please contact us immediately via WhatsApp at +65 8921 1168 and provide a photo for reference. We will work with you to resolve the issue fairly.

Due to the perishable nature of flowers and the intricate planning involved in their preparation and delivery, we are unable to accept cancellations once an order has been placed. All purchases are final, and we do not accept returns.

For all other goods in general:

While we strive to ensure items are in good condition before shipping, we apologize for any inconvenience caused if your item arrives damaged.

Please reach us at hello@edensground.com within 14 days and provide a photo of the damage area, or item. We will work with you to process a refund and/ or exchange.

For us to facilitate a successful exchange, the item must be unworn, unused and unwashed with original tags/labels/box/plastic/packaging intact and in pristine condition. We allow size exchanges within 14 days of your purchase, subject to availability. If the item you wish to exchange with is not available, we are regretfully unable to conduct the exchange.

Should you need any more information, don't hesitate to get in touch with us via WhatsApp at +65 8921 1168 or email us at hello@edensground.com.