Frequently Asked Questions

Frequently Asked Question

For Flowers

Certainly! You may find our bespoke floral arrangements here. Prices may depend on the flowers (subjected to availability) and complexity.

For urgent or last-minute requests, a fee of $60 SGD will apply to cover the additional time, effort, and resources needed to prepare and work on your flowers at short notice. All urgent orders are subject to availability. Please check in with us via WhatsApp at +65 8921 1168 to confirm if we are able to take on your order.

For weddings, events, or corporate needs, please contact us via WhatsApp at +65 8921 1168 or email us at hello@edensground.com. Rates for these services may vary depending on the flowers and specific requirements, so feel free to share any special requests, and we'll do our best to accommodate them.

Find out more about bespoke floral arrangement here.

While we can incorporate similar colours and flowers, each arrangement will be unique due to the individuality of blooms by nature and seasonal variations. Therefore, exact replication would be challenging. At the same time, we want to honour other florists' artistry and aim to preserve our creative freedom and style too.

It is possible. Mock-ups will be chargeable at the same rate as the actual floral arrangement, as it requires the same amount of time and materials to make the arrangement.

For urgent or last-minute requests, a fee of $60 SGD will apply to cover the additional time, effort, and resources needed to prepare and work on your flowers at short notice. All urgent orders are subject to availability. Please check in with us via WhatsApp at +65 8921 1168 to confirm if we are able to take on your order.

However, to ensure the best selection of flowers, we recommend placing your orders at least 3 days in advance.

Yes, self collection is available at our studio at 71 Ubi Road 1, #08-43, Singapore 408732, Oxley Bizhub (Lift Lobby 4). Please indicate your preferred collection time in the notes at checkout so we can prepare your order accordingly.

For fresh flowers, we’ll keep them in our studio until you collect them. Our studio hours are 11am to 5pm. Collection outside these hours may be possible as our self collection area is accessible 24 hours, but we recommend collecting fresh flowers as soon as possible for the best condition.

Read more flower care tips in our guide here.

While we do our best to ensure your flowers are in optimal condition before sending them to you, slight dehydration during transportation may occur, especially in Singapore's heat. To revive them, simply give the stems a fresh cut and water to rehydrate them.

However, we apologize for any inconvenience caused if your flowers arrive wilted, damaged, or unsatisfactory. Please contact us immediately via WhatsApp at +65 8921 1168 and provide a photo for reference. We will work with you to resolve the issue fairly.

Due to the perishable nature of flowers and the intricate planning involved in their preparation and delivery, we are unable to accept cancellations once an order has been placed. All purchases are final, and we do not accept returns. If a deposit has been paid, it is non-refundable.

However, if your order arrives damaged or in poor condition, please contact us via WhatsApp at +65 8921 1168 immediately for assistance.

For Orders, In General

Yes, you can! Self collection is available at our studio at 71 Ubi Road 1, #08-43, Singapore 408732, Oxley Bizhub (Lift Lobby 4).

Our self collection area is accessible 24 hours. For fresh flowers, we recommend collecting them as soon as possible once they are ready.

All deliveries are made from Monday to Saturday, 11 am to 5 pm, by our external trusted courier partner.

For fresh flower arrangements, we require at least 3 days’ advance notice to allow time for flower sourcing and preparation. Orders will be fulfilled on the delivery date selected at checkout.

Ready-made bouquets may occasionally be available for same-day ordering and delivery, subject to availability.

For non-flower items, delivery takes 5 days, unless otherwise stated so. Our team will try our best to pack as early as possible so that you can get your parcel soon. Please let us know if you require urgent delivery, and we will do our best to expedite your order.

For same-day delivery or urgent orders, an additional charge of $60 SGD will apply. Please contact us via WhatsApp at +65 8921 1168 to enquire about availability.

Delivery is $20 SGD per location, for standard residential deliveries for orders placed at least 3 days in advance. Free delivery on orders above $150 applies to only 1 location.

For urgent or same-day requests, a fee of $60 SGD will apply to expedite processes. All urgent orders are subject to availability. Please check in with us via WhatsApp at +65 8921 1168 to confirm if we are able to take on your order.

Request for a re-direction to a different address or a re-delivery at another time slot (within the next 24 hours), it will only be scheduled upon payment of a $20 SGD re-direction fee.

For commercial buildings, offices, shopping malls, warehouses, hotels, event venues, or special access locations such as Sentosa and Gardens by the Bay, delivery charges are from $35 SGD per location and may vary depending on access requirements, loading procedures, setup needs, waiting time, or location restrictions.

At present, our delivery service is limited within Singapore.

There might be scenarios where we can't reach certain areas due to access restrictions. In such situations, we will reach out to the party who placed the order for further instructions.

The party who placed the order must ensure someone is available to receive the flowers and/ or parcel at the delivery address.

If no one is available, our courier will leave the item with the reception or at a safe place outside the door to fulfill our delivery commitments. Additionally, we will take a photo as proof of delivery.

Eden's Ground will not be liable for any goods left unattended thereafter.

Please ensure to review your spam or junk folder for the order confirmation email. If you still can't locate it, feel free to reach out to us via WhatsApp at +65 8921 1168 or email us at hello@edensground.com, and we'll gladly help you further.

We apologize for any inconvenience caused by our error. If you have received an incorrect order, please contact us via WhatsApp at +65 8921 1168 or hello@edensground.com within 14 days so that we can assist you.

While we strive to ensure items are in good condition before shipping, we apologize for any inconvenience caused if your item arrives damaged.

Please reach us at hello@edensground.com within 14 days and provide a photo of the damage area, or item. We will work with you to process a refund and/ or exchange.

To request an exchange, please email us at hello@edensground.com. For an exchange to be successful, the item must be in new and unused condition, with the original tags, labels, and packaging intact. Exchange can be made within 14 days of purchase, subject to availability.