Terms & Conditions

Kindly take a moment to review our Terms & Conditions before checkout. By proceeding with payment, you acknowledge and agree to these terms.

Designed in our signature freeform, textural style, each arrangement is individually handcrafted and hand wrapped using the best seasonal flowers available. As every flower, whether fresh, preserved, dried or faux, is unique by nature, variations in colour, shape, size, texture and overall composition are to be expected.

As our arrangements and wrapping are finished entirely by hand, details such as flower placement, folds, ribboning and overall presentation will naturally vary from piece to piece. It is therefore not possible to recreate any arrangement exactly as shown in the image. These differences are part of the natural and handmade character of our work, while we will always aim to retain the same overall style, feel and design direction.

We also do not replicate or copy another florist’s work exactly, but may take inspiration from references while creating an original design in Eden’s Ground’s own style.

Manual measuring and monitor settings may also result in minor discrepancies in size and colour.

For premium flower requests, additional charges may apply. Premium flowers include varieties such as peonies, calla lilies, orchids, delphiniums, and imported garden roses, among others. Please note that this list is not exhaustive, and availability may vary depending on the season.

Due to seasonality, flowers may be substituted with similar flowers of equal value if unavailable. Final designs are based on our floral designer’s interpretation and the availability of flowers in the market.

We aim to deliver the freshest flowers through our pre-order approach, allowing us to source blooms sustainably and close to the event date. While we strive to uphold this, Eden’s Ground is not responsible for natural deterioration due to environmental conditions such as heat, humidity, direct sunlight, or venue conditions after delivery or installation, nor for damage caused by handling or movement by the client or guests.

For pet-friendly or non-toxic flower requests, we will do our best to select suitable flowers based on availability. However, clients remain responsible for keeping all flowers and foliage out of reach of pets, as individual sensitivities and reactions may vary.

Once an order is confirmed and payment has been made, it is non-refundable, as we may begin sourcing flowers and preparing materials specifically for your order. Due to the perishable nature of flowers and the advance preparation involved, changes or cancellations, and no-shows are non-refundable, except where flowers are received in poor condition or damaged upon delivery.

All materials will be provided, with tools available to use on a loan basis.
Flowers and foliage, including materials such as wrappers/vases, may vary from images shown.
Requests for specific premium flower varieties are available for private workshops only and may be subject to additional charges depending on the flower type, seasonality, and availability.
Private in-studio workshops require a minimum booking of 4 participants.
Private workshops for the festive season (such as Christmas) require a minimum booking of 8 participants, subject to availability.
You are encouraged to express your creativity; guidance will be provided throughout the session.
Please arrive 5 minutes early as we’ll start promptly.
Participants who arrive more than 15 minutes late will not be able to join the workshop, as sessions start promptly and late entry disrupts the experience for others. No refunds will be issued.
Rescheduling requests are subject to availability. A rescheduling fee of 50% of the workshop fee applies, as flowers, materials, and labour are sourced and prepared in advance.
As flowers and materials are prepared in advance and each place is reserved specifically for you, cancellations and no-shows are non-refundable.
Materials are prepared per person, so each participant will need their own slot, and accompanying guests are not allowed to join.
For safety reasons, this session does not allow for toddlers or young children to join as it involves tools and sharp materials. The minimum age requirement is 12 years and above.
We reserve the right to refuse participation or entry if any workshop rules or terms and conditions are not followed, with no refund provided.

As many of our products are handmade, slight variations in size, shape, placement and finish are to be expected and are part of the nature of handcrafted work. Manual measuring may also result in minor size differences, while colours may vary slightly due to photography, lighting and individual screen settings.

Large scale weddings, events, corporate projects, rental items and custom orders may be subject to additional project specific terms covering payment schedules, changes, cancellations, logistics, rental periods, collection, loss or damage and other requirements. These terms will be provided in the relevant quotation, invoice or agreement and will apply together with Eden’s Ground’s general Terms & Conditions.

Where project specific terms differ from our general Terms & Conditions, the terms stated in the accepted quotation, invoice or agreement will apply to that booking.

For items eligible for customisation, customers are responsible for providing accurate names, dates, wording, artwork and other required details.

For custom fonts, the relevant font file must be provided. Custom logos, quotes or graphics must be supplied in a suitable format, such as SVG where requested. Designs with very fine or delicate details may not be suitable for production.

Customers are responsible for checking all submitted details for accuracy before production begins. Eden’s Ground is not responsible for errors resulting from incorrect information or files supplied by the customer.

Any delay in providing the required details, files or approvals may result in a corresponding delay to production, completion or delivery.

Reference images, moodboards and inspiration photos are used to understand the desired style, mood, colour direction and overall aesthetic. They are not treated as exact specifications unless expressly agreed otherwise.

As our work is handcrafted and often incorporates natural or seasonal materials, exact replication is not possible. Final designs will reflect Eden’s Ground’s creative interpretation while aiming to retain the agreed overall style and direction.

We do not replicate or copy another florist, designer or artist’s work exactly. External references may be used for inspiration, but the final design will be created in Eden’s Ground’s own style.

Differences in flower availability, materials, proportions, placement, texture and handmade finishing are to be expected and are not considered defects where the agreed overall design direction has been maintained.

All orders, bookings and services are subject to availability and are only confirmed once the required payment has been successfully received.

Product, flower, material, workshop and service availability may change without notice. In the unlikely event of a scheduling conflict, system error or double booking, Eden’s Ground reserves the right to offer an alternative date or time. If no suitable alternative can be agreed upon, the affected booking will be refunded in full.

Where an item, flower or material becomes unavailable, Eden’s Ground may offer a suitable alternative, substitution or revised arrangement where appropriate.

Payment
Once an order has been confirmed and payment has been made, it cannot be reversed. As preparation, sourcing or production may begin immediately, cancellations are non-refundable unless otherwise stated under the applicable product or service terms.

Prices, delivery fees and other applicable charges may be updated without prior notice. Any changes will not affect orders that have already been confirmed and paid for.

All prices are quoted in Singapore Dollars (SGD), unless otherwise stated.

Discounts
Discounts are valid only when the applicable discount code is entered before checkout. Eden’s Ground is unable to apply discount codes after an order has been placed.

Discount codes used on cancelled orders cannot be reinstated, and only one discount code may be used per online order unless otherwise stated.

Discount codes may be subject to expiry dates, minimum spend requirements, product exclusions and other promotional conditions. Eden’s Ground reserves the right to reject or cancel the use of a discount code where it has been applied incorrectly, misused or where a technical error has occurred.

Gift cards are delivered via email and may be forwarded to the recipient for online redemption. They are valid for 3 months from the date of purchase and are non-refundable.

All local shipping, delivery and self collection arrangements are subject to Eden’s Ground’s current Delivery & Self Collection Information.

Customers are responsible for selecting the appropriate delivery option and providing complete and accurate delivery or collection details at checkout.

Delivery rates, time slots, access surcharges and self-collection arrangements may vary according to location and service requirements. The applicable options and charges will be shown at checkout where relevant.

By placing an order, you acknowledge and agree to the delivery and self-collection terms stated on the above page.

Any exchange, return or refund request will be governed by Eden’s Ground’s Exchange & Refund Policy.

Flower Care
Flower longevity and condition depend on proper care and environmental conditions. Please refer to Eden’s Ground’s Flower Care Guide for recommended care instructions. Eden’s Ground is not responsible for deterioration caused by improper care, heat, humidity, direct sunlight, unsuitable storage or other conditions after delivery or collection.

General Product Care
Product condition and longevity may vary depending on the material, usage, handling, storage and environment. Customers are responsible for following any care instructions provided. Eden’s Ground is not responsible for damage, wear, deterioration or changes caused by improper use, handling, storage or environmental conditions after delivery or collection.

Eden’s Ground will not be held responsible for delays, disruptions or inability to fulfil an order, workshop, event or service where this is caused by circumstances beyond our reasonable control. This may include severe weather, transport disruptions, road closures, venue restrictions, supplier delays, flower or material shortages, government measures, emergencies or other unforeseen events.

Where possible, we will inform you promptly and work towards a reasonable alternative, rescheduling arrangement or substitution. Any additional costs arising from such circumstances may be chargeable where applicable.