Terms & Conditions

Kindly take a moment to review our Terms & Conditions before checkout. By proceeding with payment, you acknowledge and agree to these terms. 
General Orders Terms & Conditions

As many of our products are handmade, slight variations in size, shape, placement and finish are to be expected and are part of the nature of handcrafted work. Manual measuring may also result in minor size differences, while colours may vary slightly due to photography, lighting and individual screen settings.
Flower Orders Terms & Conditions, Design and Flower Variations

Designed in our signature freeform, textural style, each arrangement is individually handcrafted and hand wrapped using the best seasonal flowers available. As every flower, whether fresh, preserved, dried or faux, is unique by nature, variations in colour, shape, size, texture and overall composition are to be expected.

As our arrangements and wrapping are finished entirely by hand, details such as flower placement, folds, ribboning and overall presentation will naturally vary from piece to piece. It is therefore not possible to recreate any arrangement exactly as shown in the image. These differences are part of the natural and handmade character of our work, while we will always aim to retain the same overall style, feel and design direction.

We also do not replicate or copy another florist’s work exactly, but may take inspiration from references while creating an original design in Eden’s Ground’s own style.

Manual measuring and monitor settings may also result in minor discrepancies in size and colour.

For premium flower requests, additional charges may apply. Premium flowers include varieties such as peonies, calla lilies, orchids, delphiniums, and imported garden roses, among others. Please note that this list is not exhaustive, and availability may vary depending on the season.

Due to seasonality, flowers may be substituted with similar flowers of equal value if unavailable. Final designs are based on our floral designer’s interpretation and the availability of flowers in the market.

We aim to deliver the freshest flowers through our pre-order approach, allowing us to source blooms sustainably and close to the event date. While we strive to uphold this, Eden’s Ground is not responsible for natural deterioration due to environmental conditions such as heat, humidity, direct sunlight, or venue conditions after delivery or installation, nor for damage caused by handling or movement by the client or guests.

For pet-friendly or non-toxic flower requests, we will do our best to select suitable flowers based on availability. However, clients remain responsible for keeping all flowers and foliage out of reach of pets, as individual sensitivities and reactions may vary.

Due to the perishable nature of flowers and the advance preparation involved, cancellations and no-shows are non-refundable, except where flowers are received in poor condition or damaged upon delivery.
Floral Experiences, Workshops, and Sessions Terms & Conditions
  • All materials will be provided, with tools available to use on a loan basis.
  • Flowers and foliage, including materials such as wrappers/vases, may vary from images shown. 
  • Requests for specific premium flower varieties are available for private workshops only and may be subject to additional charges depending on the flower type, seasonality, and availability.
  • Private workshops in the studio require a minimum booking of 4 participants.
  • Private workshops for the festive season (such as Christmas) require a minimum booking of 8 participants and are available from 10.30am to 12pm, or 5.30pm to 7pm only, subject to availability.
  • You are encouraged to express your creativity; guidance will be provided throughout the session.
  • Please arrive 5 minutes early as we’ll start promptly.
  • Participants who arrive more than 15 minutes late will not be able to join the workshop, as sessions start promptly and late entry disrupts the experience for others. No refunds will be issued.
  • Rescheduling is subject to availability and a 50% rescheduling fee, as materials and workshop slots are prepared and reserved in advance.
  • As flowers and materials are prepared in advance and each place is reserved specifically for you, cancellations and no-shows are non-refundable.
  • Materials are prepared per person, so each participant will need their own slot, and accompanying guests are not allowed to join.
  • For safety reasons, this session does not allow for toddlers or young children to join as it involves tools and sharp materials. The minimum age requirement is 12 years and above.
  • We reserve the right to refuse participation or entry if any workshop rules or terms and conditions are not followed, with no refund provided.
Wedding and Events Flowers Terms & Conditions, Design and Flower Variations

Our Flower Orders Terms & Conditions, including the Design and Flower Variations policy, also apply to all wedding and events flower orders.

Each arrangement is made to order with care. Kindly place your order 3 to 6 months in advance for full scale setups and at least 3 weeks in advance for smaller floral arrangements to allow sufficient time for planning and preparation.

We typically begin preparing your florals in the days leading up to the event. During this period, we may not be able to provide frequent progress updates or photos, as our focus will be on completing your florals and setup with the care and attention required.

Once fresh flowers and foliage have been procured, no further changes can be made to the confirmed design or flower selection.

Any delay in providing the required details or files may result in a corresponding delay to production and delivery.

After the wedding, you and your guests are welcome to take the fresh flowers home to enjoy. All rental and non-floral items, including vases where not purchased, arches, structures and other hired pieces, remain the property of Eden’s Ground and will be collected after the event.
Rental Terms & Conditions, Design and Variations

All rental furniture and decorative items (including but not limited to arches, stands, stools, tables, and vases) must be returned in their original condition. The client is responsible for the care of all rented items throughout the rental period.

A refundable rental deposit is required and will be returned after all rental items have been collected and checked to be in good condition.

Any breakage, loss, or damage—whether due to misuse, mishandling, or negligence—will be chargeable to the client at the full replacement or repair cost. Late returns will also be charged accordingly.

Eden's Ground reserves the right to replace any items in the table styling should they be unavailable.